Frequently Asked Questions
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Review our Frequently Asked Questions to learn all about our programs and certification requirements.
Is participation in an Information Webinar or introductory mini-course mandatory before I can sign up for one of the Program Options?
No. Participation in our Information Webinar and introductory mini-course is “not mandatory”. They are strongly recommended however to help registrants make an informed selection of program(s) that best meet their training/career needs and interests.
Can I enroll in the Master Certification Program (Level 2) if I have not completed the Ambassador Certification (Level 1)?
No. Completion of the Ambassador Certification Program (Level 1) is a pre-requisite to enroll in the Master Ambassador Program (Level 2).
If I register for Level 1, am I able to enroll in the Master Ambassador (Level 2) Program in a future offering?
Yes, however opportunities to register for and enroll in future Master Ambassador (Level 2) offerings will be based on space availability. Program Levels 1 and 2 are each offered in the Fall and Winter.
Is there a limited enrollment for each program offering?
Yes. To provide in-depth training and coaching support to all our participants, enrollment for both Ambassador (Level 1) and Master Ambassador (Level 2) Programs is limited to 30 participants per level/per offering.
Do you have a cancellation and refund policy?
Do I need to show proof of wellness related training/certification and professional liability insurance coverage before purchasing Option 3?
No. Registrants purchasing Option 3 have up to 48 hours post-registration to email a scanned/photo image of their health coaching or wellness-related certificate, diploma, or degree. Proof of professional liability insurance coverage is required to become certified as a Focus on Healthy Eating Program Facilitator (i.e. upon completion of the Focus on Healthy Eating Program facilitator training). Further details are provided in the Focus on Healthy Eating Program Facilitator Certification page and the Information Webinar.
How many hours per week will I need to commit to program studies, discussion posts, and the certification projects?
Not including webinar participation and group project work, participants of each program level are encouraged to spend on average 3-4 hours per week on readings and online discussions.
Do Ambassadors receive additional training and support after the program?
Yes! Both Ambassadors and Master Ambassadors will be able to post their questions and development needs in our Ambassador Facebook group for facilitator and peer support. Master Ambassadors also receive additional support via our group Mastermind sessions. All Ambassadors qualify for preferred fees for one-on-one coaching services and designated KWC Professional Development offerings.
Is participation in all the program webinars a requirement for program certification?
The webinars are an integral component of program learning and skill development. The Ambassador and Master Ambassador Program certification requires a minimum participation in two of the four webinars per program. Note that the final Master Ambassador Program webinar is mandatory. Participants are required to submit a 1-2 page summary from webinar replays for up to 2 missed webinars — excluding the final, compulsory webinar in the Master Ambassador Program (Level 2), which involves group project presentations, one of the requirements for Master Ambassador certification.
Are there any tests involved in either certification program?
No. There are no tests involved in either program. Certification requirements, including group-developed projects, may be referenced in the Program Overviews.
When can I access the Focus on Healthy Eating Facilitator Program resources, or Lunch and Learn and Campaign Databases?
Qualifying participants having purchased the Focus on Healthy Eating Facilitator Program are provided related training materials after they attend the Focus Program training webinar upon Master Ambassador program completion. The Lunch and Learn and Campaign Databases are provided upon full completion of and certification in respective programs.
Do I need to recertify each year to keep my certification?
No. However, Certified Ambassadors and Master Ambassadors are expected to maintain/upgrade their professional development in workplace wellness through active involvement in our Ambassador Facebook group*, KWC professional development offerings, and industry webinars and courses.
* Active monthly involvement in our Workplace Wellness Ambassador Facebook group is a requirement to maintain good standing with both certifications and to receive bi-annual updates to both Lunch and Learn and Wellness Campaign databases.
Do you offer payment plans?
Yes. We offer a payment plans for each Program Option. Refer to the Program Investment & Registration section for more details.